In the end, the dealership correctly fixed the vehicle. I was very unhappy with the service provided. I was given an anticipated date the vehicle would be finished and that day passed without any update. Over the next week, I called the dealership several times. Each time I called the dealership to speak with a service advisor, the phone tree brought me to a voicemail box. I left several messages and never got a reply. When I would call and speak with the operator, I was again sent to the voice mailbox. I had to drive to the dealership to get an update. The facility was very nice and clean. Every employee was very kind when I was dealing with them in person. I am not sure if they are short staffed, but I will not return because I have no ability to speak with anyone unless I physically go to the dealership. There was one thing that dealership did that I thought was very nice. The first day the vehicle was there, I received a video via email of the technician reviewing the problem I had and a brief inspection of the vehicle. Unfortunately, at the time the video was made, they thought they had solved the issue. It was later determined that there was something else causing the problem. I never received any other videos or updates.

They are very customer orientated and their service work exceptional. TD Arndt

I could write a whole book on the terrible experience I’ve had here. Let’s just leave it as this. They had my car for almost 6 months for a problem. They fixed part of the problem (one of two key fobs) and refused to fix the other. And told us to take the car elsewhere if we need it fixed again. Don’t go here if you can help it.

Great experience booking the appointment, Isabelle was friendly and professional great experience during the service, Richie was friendly and ensured I dint have to wait too long. Very satisfied.

I was in the market to buy my teenage daughter her first car. Safety was very important to me. We test drove many cars from different dealerships. Ford Latham took great care of us from start to finish. I highly recommend this dealership.

Dan was absolutely on point with communication. Let me know what was wrong with my vehicle, communicated throughout the process while parts were ordered. Highly recommend Dan.

This process is usually stressful and daunting, but everyone at Latham Ford went out of their way to make it as easy as possible. I was very happy with my experience.

If I could leave zero stars, I would. Our service was awful. I brought my car in to have a repair done that was covered under the warranty. They had my car for 3 days and did not even look at it. In those 3 days no one called us to let us know what was going on, even after I called several times and left several messages. I picked up my car after the 3 days with absolutely nothing having been done to it. I don't think it ever even left the parking spot it started out in. Unless there is some extreme change to the way we were treated, I would never return to Ford of Latham.

Horrible service department and manager..water pump breaks at 33k miles and they wouldn’t back up their product

Used the Ford Sevice department recently. Once I was able to connect to the right service advisor, work began 2 days later than planned, but they worked with me and everything is repaired. Thank you

Ford of Latham has the best customer service of any car dealership I have ever used. Their professionalism, and expediency with the car buying process is honestly unmatched. The sales team here is beyond excellent, and strives to give you the best car shopping experience possible. I highly recommend anyone looking for a Ford or Lincoln, use Ford of Latham for their car buying process!

I only have experience with the service department. They're fair, and do good work. They'll be my service department going forward.

Very disappointed in this dealership. Only had one key available, asked for a second one, first told it came with only one, but when my husband challenged the manager, Trevor, he said that he would have another one made for us at their cost. We bought the car on 4/4, have not heard back from him. I also have been texting our salesperson, Nat, since Saturday and he has not called me back, just to let me know the status of the key. Additionally he never called me back to say thank you for buying the car, since he was not even there when we picked up the car on Friday 4/4. Not satisfied at all. We spent over 30K for this car, but no one seemed to be pleased with the sale. No one even showed us all the different options on the car. Very slow to act and we do not have time to waste sitting around waiting for them to help us. This process just took way too long, and we still did not get everything we needed. Very annoyed and disappointed in the service.