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Ford of Latham always puts customers first!
Don’t take our word for it: Read our reviews and see what everyone is saying.
In the end, the dealership correctly fixed the vehicle. I was very unhappy with the service provided. I was given an anticipated date the vehicle would be finished and that day passed without any update. Over the next week, I called the dealership several times. Each time I called the dealership to speak with a service advisor, the phone tree brought me to a voicemail box. I left several messages and never got a reply. When I would call and speak with the operator, I was again sent to the voice mailbox. I had to drive to the dealership to get an update. The facility was very nice and clean. Every employee was very kind when I was dealing with them in person. I am not sure if they are short staffed, but I will not return because I have no ability to speak with anyone unless I physically go to the dealership. There was one thing that dealership did that I thought was very nice. The first day the vehicle was there, I received a video via email of the technician reviewing the problem I had and a brief inspection of the vehicle. Unfortunately, at the time the video was made, they thought they had solved the issue. It was later determined that there was something else causing the problem. I never received any other videos or updates.
They are very customer orientated and their service work exceptional. TD Arndt
I could write a whole book on the terrible experience I’ve had here. Let’s just leave it as this. They had my car for almost 6 months for a problem. They fixed part of the problem (one of two key fobs) and refused to fix the other. And told us to take the car elsewhere if we need it fixed again. Don’t go here if you can help it.
Great experience booking the appointment, Isabelle was friendly and professional great experience during the service, Richie was friendly and ensured I dint have to wait too long. Very satisfied.
I was in the market to buy my teenage daughter her first car. Safety was very important to me. We test drove many cars from different dealerships. Ford Latham took great care of us from start to finish. I highly recommend this dealership.
Dan was absolutely on point with communication. Let me know what was wrong with my vehicle, communicated throughout the process while parts were ordered. Highly recommend Dan.
This process is usually stressful and daunting, but everyone at Latham Ford went out of their way to make it as easy as possible. I was very happy with my experience.
If I could leave zero stars, I would. Our service was awful. I brought my car in to have a repair done that was covered under the warranty. They had my car for 3 days and did not even look at it. In those 3 days no one called us to let us know what was going on, even after I called several times and left several messages. I picked up my car after the 3 days with absolutely nothing having been done to it. I don't think it ever even left the parking spot it started out in. Unless there is some extreme change to the way we were treated, I would never return to Ford of Latham.
Horrible service department and manager..water pump breaks at 33k miles and they wouldn’t back up their product
Used the Ford Sevice department recently. Once I was able to connect to the right service advisor, work began 2 days later than planned, but they worked with me and everything is repaired. Thank you
Ford of Latham has the best customer service of any car dealership I have ever used. Their professionalism, and expediency with the car buying process is honestly unmatched. The sales team here is beyond excellent, and strives to give you the best car shopping experience possible. I highly recommend anyone looking for a Ford or Lincoln, use Ford of Latham for their car buying process!
I only have experience with the service department. They're fair, and do good work. They'll be my service department going forward.
Very disappointed in this dealership. Only had one key available, asked for a second one, first told it came with only one, but when my husband challenged the manager, Trevor, he said that he would have another one made for us at their cost. We bought the car on 4/4, have not heard back from him. I also have been texting our salesperson, Nat, since Saturday and he has not called me back, just to let me know the status of the key. Additionally he never called me back to say thank you for buying the car, since he was not even there when we picked up the car on Friday 4/4. Not satisfied at all. We spent over 30K for this car, but no one seemed to be pleased with the sale. No one even showed us all the different options on the car. Very slow to act and we do not have time to waste sitting around waiting for them to help us. This process just took way too long, and we still did not get everything we needed. Very annoyed and disappointed in the service.

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Welcome to Ford of Latham
Ford has consistently delivered on providing high-quality vehicles for drivers all over the world, including in New York. Ford of Latham has a complete selection of new Ford vehicles in stock, from the Ford F-150 to the Ford Escape and more.
We also have a knowledgeable and professional sales team that can guide you through all the trim levels to get exactly what you need from your next vehicle. If you're on a budget, we also have many used cars from various makes on our lot. We are a Ford dealer near Albany that allows you to compare top makes and models without ever having to leave our lot!
Our online buying platform is designed to streamline your car-buying journey from start to finish. With just a few clicks, you can browse our extensive inventory, personalize your payment options, value your trade-in, and apply for financing—all from the comfort of your home. Here's how it works:
- Choose your vehicle: Browse our online inventory to explore a wide selection of new and pre-owned Ford vehicles, including popular models like the Ford F-150, Escape, and Mustang. View detailed vehicle descriptions, photos, and pricing information to make an informed decision about your purchase.
- Personalize your payment: Utilize our Payment Calculator tool to customize your payment options based on down payment amount, loan term, and interest rate. Explore various financing and leasing options to find a payment plan that fits your budget and lifestyle.
- Value Your Trade: Input information about your current vehicle, including make, model, year, mileage, and condition, into our online trade-in valuation tool. Receive an instant estimate of your vehicle's trade-in value based on market trends and conditions. Use the trade-in value towards purchasing your new Ford vehicle to maximize savings and convenience.
- Apply for financing: Complete our secure online finance application to get pre-approved for financing in minutes. Provide information about your employment, income, and financial history to help us tailor a financing solution that meets your needs.
Following these simple steps, you can enjoy a flowing online buying experience from the convenience of your living room.
We're committed to helping you understand the exciting world of electric vehicles (EVs) while providing valuable resources to support your transition to electric driving. Whether you're a seasoned EV enthusiast or new to electric mobility, we're here to guide you through the basics and empower you to make informed decisions about your next vehicle purchase.
- Personalized EV incentives: Before diving into the world of EVs, it's essential to understand the incentives, rebates, and tax credits available to you. Our dealership provides personalized information on EV incentives based on your location and individual circumstances, ensuring you maximize potential savings when purchasing an electric vehicle.
- Public charging stations: One of the common concerns for EV owners is charging accessibility. Our dealership page provides valuable information on public charging stations near you, making it convenient to plan your routes and ensure you always have access to charging infrastructure wherever your journeys take you.
- EV home chargers: Charging your electric vehicle at home is a convenient and cost-effective way to keep your EV powered up and ready to go. Our dealership page offers insights into EV home chargers, helping you understand the benefits of installing a charging station at your residence.
- Home charger installation: Our dealership can connect you with qualified electricians specializing in EV charger installation. These professionals can ensure your home charging setup is installed safely, efficiently, and compliant with local building codes.
Additionally, understanding the distinctions between the types of electric vehicles (EVs) is crucial for selecting the optimal option to suit your lifestyle and preferences. Battery electric vehicles (BEVs) offer emissions-free driving. They are ideal for urban commuting, while plug-in hybrid electric vehicles (PHEVs) provide flexibility in both electric and gasoline-powered driving modes.
Hybrid Electric Vehicles (HEVs) offer improved fuel efficiency but lack the all-electric capabilities of BEVs and PHEVs. By considering factors such as driving range, charging infrastructure, and environmental impact, you can make an informed decision that aligns with your needs and values, contributing to a more sustainable future for transportation.
Do you find the auto financing process a challenging task? Our finance center provides the assistance and answers you need to remove the discomfort from the whole experience.
Our finance team works with many lenders, so our Ford dealer near Schenectady can often provide you with better interest rates and terms than your local bank or credit union. We also work with drivers of various financial backgrounds to help you explore your options.
Apply online to save some time at the dealership. Filling it out early will allow our experienced finance professionals to start working on your Albany Ford car loan or lease immediately.
Taking care of your car's routine maintenance is essential to keep it performing at the high levels you've come to love. Our Ford service center can assist you with any maintenance or repair you need for your vehicle. Whether it's a tire rotation or a complex transmission repair, our service team is on the job.
We have many factory-trained, certified service technicians on our staff, which makes our Ford dealer near Clifton Park stand out in the area. We also have an online scheduling tool that many drivers love since they can make their service appointments whenever they are free!
We aim to provide a service that cares for our customers and local Albany Ford drivers. Whether shopping for a new vehicle, servicing your current one, or buying auto parts, our Ford dealer near Albany aims to offer you an exceptional customer experience whenever you walk through our doors. We believe that how a car dealer treats their customers is what sets a car dealer apart.
Everyone who works at our Ford dealer near Clifton Park wants the people who choose to give us their business to feel like they are part of our automotive family. When you visit Ford of Latham, near Latham, NY, we pledge to prioritize you!