Brian in service was excellent. Went above and beyond to help me through the whole process

At first, it was difficult to obtain a service appointment. Once I arrived, communication was limited. The dealership is me and is completing transition. I spoke with Gary, the new general manager. He acknowledged my concerns and explained the reasons behind the confusion. I witnessed other customer interactions and I was quite impressed with how the service advisors handled everyone. All my issues were resolved with a high degree of professionalism. I will not hesitate to return and I am looking forward to purchasing my next vehicle at Ford of Latham. Again, thanks to Gary and Dan, the service advisor.

No B.S. Switched to Latham Ford from another Ford dealership that I previuosly leased three F-150's from. Hunter, the Saleman; Trevor, the Sales Manager; and Brandon, the finance guy were all a pleasure to work with. Would definitely recommend.A+

I stopped by the dealership because I was out of the area and had a severe tire problem. I was immediately addressed and they were able to squeeze me in without standing service. Thank you so much. It is very much appreciated.

Fast and friendly. Everyone at the dealership was friendly and provided outstanding service during my new vehicle purchase. My salesperson Hunter provided me with a seamless transition while trading my car in for new vehicle.

Great customer care and friendly service!

After trying to contact the service department unsuccessfully, I talked with the general manager and service manager personally. They listened well and assisted me in successfully making an appointment for servicing my car. The service appointment was completed with thorough competence by everyone I interacted with in the department. I was very well cared for and will return for my next maintenance appointment. Darlene K

Great experience, friendly staff

Grayson was great to deal with.

Sales person made my decision easy

We had a very good experience at this dealership. The sales floor was pristine and the staff was wonderful. Grayson, our sales associate, was very knowledgeable and courteous. We will definitely be back to buy another and would highly recommend it.

The Mobile unit is outstanding

First time I went there very nice place and the staff was very friendly and helpful

Don M. was professional and courteous... I was in and out very quickly

Mobile service was on time and service was done in a timely manner. Was very satisfied with the mechanic Michael.

Excellent

better than Metro for repairs

Dan did a great job and kept me updated throughout the process

Friendly staff and easy to talk to. Willing to answer any questions.

After an initial rough start with the online appt department, in the end I walked out with a car I love! Both Trevor and Bobby went out of their way to work with my husband and I, there was no sales pressure, no bait and switch and no surprises. They were efficient, pleasant and knowledgeable. Due to these two individuals I will be going back there again when it's time to buy another car. Hands down one of the nicest car buying experiences we've ever had!!

Could not be better awesome

Staff is friendly and knowledgeable of all my questions asked.

We went to Latham Ford to drive a new Edge. Our salesman Bobby, and Mgr Trevor, were excellent to do business with. They were very informative, and, worked with us diligently to get the best deal in a vehicle we liked. Ended up buying a new Escape, and, my wife couldn't be happier with her new vehicle. I have purchased alot of new cars in my life (15 or more), and this was one of the smoothest and least hassle car buying experience I have ever had. Bobby and the staff were knowledgeable, answered all of our questions, didn't pressure us on any certain vehicle(s), and gave us a deal we are very pleased with. We would definitely recommend. If you're in the market for a new/used car, give them a shout. You'll be pleasantly surprised with the car shopping experience you'll have.

Arrived for an oil change and inspection at 7:30am and was in and out in time for work. I can't complain

First time going there for service and was very pleased. Will schedule service there from now on!