Except my name is not Donald it’s Richard. A nice follow up how’s your car would of have been appreciated

Dan the service advisor was friendly and explained everything clearly. He also made the process efficient and kept me in the loop with what was going on with my vehicle.

The service adviser did a great job taking my information, keeping me informed, and completing the service order along with completing the extra work that was needed.

So, we looked at the vehicle one day, test drove it, put down a small deposit and everything else was done by the dealership! This was by far the best time I have ever had buying a vehicle. Literally less than an hour there. As for the salesman, HUNTER, he was amazing, friendly, outgoing, polite, and did more than expected. I bought a used car and they basically turned it into a New car for me, tires, brakes, tie rods... runs like a dream and looks like one as well. Thank you Hunter! 😊

I drove my truck into the Service Living Room! The Valet was at my door in seconds. Brian said my service would take up to three hours. Everyone there so accommodating. I spent only about an hour and thirty minutes in the waiting room on my laptop the truck was ready! Great experience!

Had a great experience. I have purchased many Ford vehicles (6 pick ups, 1 Explorer, 1 Taurus, and now a Bronco). This is my first purchase from Latham Ford and was my best experience. My sales rep was great and the general mgr was also very helpful for me to make my decision to purchase at Latham Ford.

Got the work done that was needed! Katie Breen the service advisor was friendly and kept me informed.

Valet service was prompt, courteous, friendly and professional. Work was performed as requested. Communication was great. Difficult to improve excellent.

I had such a great experience leasing my Ford Explorer from Ford of Latham with the help of Grayson. Even when I had issues with my car needing an update Grayson and his team went above and beyond to set me up with a rental to get my car looked at the next day. Such nice and attentive people :)

I couldn't be more pleased with my experience with the Ford of Latham. Their sales team did not give up in finding a deal that would suit my family needs. Grayson is a great salesperson and we'll definitely be doing business again in the future.

Would absolutely recommend.

Brian was very helpful to me and maintained his word. He took good card of me. I am happy with the service i received

Great customer service, fast service! Brian was amazing, Thank you!!

Mobile service in my driveway. Great communication included notifying us of a short delay and video explaining what they did. Made it so easy to take care of my truck

New. Dealership is much bigger more parking seems more organized Staff is efficient and helpful kept in communication with customers

I was having issues with my panoramic sunroof rattling and having no success getting ahold of the actual dealership I purchased at. Dan Mannetti- Service advisor heard of my situation and immediately took over. He was able to get ahold of the dealership I purchased vehicle from and made sure that they reached out to me and that my vehicle was taken care of. THIS is what customer service is all about. He was understandable and patient throughout the whole process as well as making sure to keep me informed every step of the way. Thank you so much Dan for all your help!!

I sincerely could not be happier with my whole experience with the service department ~ I worked with both the Service Manager Bryan Cates as well as Vanessa Andrew, who is their Customer Relations Representative, as I am a Lincoln customer, and I have a concierge that works directly with the dealership to ensure a smooth experience, which indeed happened every step of the way, and I could not have been more pleased. They went above and beyond for sure, and I would also like to mention Jeff, who takes care of the cars coming in for service and the loaners going out, as well as Hunter in the Sales Department, who met with me a week later to answer a few questions about my “motherboard” ~ he obviously knows his stuff ~ he’s a keeper for the technology alone! Thank you all, I know that when and if I need to return for anything, I won’t be dreading a thing!

(Translated by Google) Thank you very much for good service and excellent attention even though my English is limited (Original) Muchas gracias por buen servicio y excelente atención a pesar de que mi inglés es limitado

The technician that came to service my car was great to deal with asked me if I had any questions he could answer very good employee to have working for you

Excellent work and friendly service. Comfortable waiting area with lots of coffee and clean bathroom

This visit to Ford of Latham went much better than last time. I did a lot of pre diagnose before returning with the same center console reconnecting issue. They efficiency and effectively corrected the software issue. However my vehicle still can’t remember my cell phone or previous Sirius XM station, but this is insignificant compared to the center console issue.

Excellent technician, friendly and knowledgeable

Very friendly, very thorough, helped me get on the road advised me my issue was under ford warranty. Great service kept me updated everyday til my car was ready.

I had a great experience at Ford of Latham! My salesperson, Jerry, was fantastic – he’s genuinely a cool person and made the car-buying process enjoyable. Jerry really listened to what I was looking for and was super helpful in finding the perfect car that met my needs. No pressure, just a friendly and knowledgeable approach. If you’re in the market for a new car, I definitely recommend asking for Jerry – he’ll take good care of you!

Had the best experience from the moment we walked in the door until the moment we drove away with our new car everybody was very informative, answered all of our questions and went above and beyond to make sure that we left as a satisfied customer. The car was beautifully detailed, and everything was ready to go when we walked in to sign the final papers.