Customer Testimonials
The entire process was friendly and professional. The sales person meet me at the door,introduced himself and in a low key manner commenced to identify my needs for buying a car. I appreciated the lack of high pressure to close a deal. When I met with the manager, he was an excellent example of someone who got right to the point and we closed a mutually agreeable deal in less than one half hour. The business manager was through in his presentation of product and financial options. He was also very knowledgeable about the functions of the car I ...
Steve Foster did an outstanding job getting us our 2020 Ford Escape. We will continue to purchase our Fords with Latham. Great salesman and team.
I want to thank Steve Foster for all he has done for myself and family. Over the past 4 months Steve helped 4 of my family members into new Ford vehicles. I personally have purchased many vehicles from Steve over the past 30 years and plan on doing so again in the future. Steve by far is the best salesperson I have ever dealt with both for sales and helping me with service throughout those years. Thanks Steve for letting me feel like a valued customer and friend throughout. Walter
I purchased a 2020 explorer from Steve Foster and I must say I couldn't be happier with my experience. If you want 5 star customer service and a down to earth person Steve is your guy! No hassle no fuss, couldn't ask for a better car buying experience!! Oh and he even let my kids get in on the action with helping with the color!!!
STEVE FOSTER IS AMAZING!!I went in to the dealership to get a new lease with Ford after previously being with a different dealership. Steve treated me with respect and tried to get me the best deal possible. He worked for a few hours to get me a price that worked best for me and my budget. Steve is a hard worker with a big heart who will stop at nothing to try to get you or your loved one into the car they want. I highly recommend Steve and Latham Ford to anyone in the market for a new ...
steve foster was a great salesperson he was knowledgeable and went out of his way to provide great service and a fantastic car buying experience
Leased my 9th Ford with Steve Foster from Ford of Latham- he treats you like family - just got an Edge - we love it - Thanks Steve
I have worked with Steve Foster to buy and maintain all my vehicles. He is always very helpful and courteous when ever I come in
Worked with Henry on buying my new F250. He was very straight forward with what they could do and didn’t xxxxxxxx me on anything. I told him what I wanted and how much I could spend and they all went above and beyond in getting it done and me out the door in no time at all. Definitely recommend this place and Henry Rauche and Johnny Clay.
I purchased a car with the guidance of Steve Foster. After speaking about my desires in a vehicle, he found the most perfect match for me. Johnny Clay, from the finance department, really went out of his way to hit my monthly payment goal on the car that I wanted!! I couldn't be happier with both Steve and Johnny throughout this entire process.
Never have I experienced a better buyers environment. No pressure, listened, and gave me everything i wanted and needed. Very personable and cared. Thank you!
Henry, our salesperson at Latham Ford was very helpful in finding a great car for our daughter who is heading off to a new job. The process of buying a new car is usually time consuming but this went fast and efficiently. Our daughter loves her new Ford Escape.
If you’re looking for a salesperson who cares about the customer then Henry is your guy!! I have purchased many vehicles from Henry and every purchase has been like the first! Henry is honest and a man of his word! Most salesman work for themselves however Henry works for his customers!! He’s the man👍
I have worked with the same sales person so far fallowing him from denooyer, to depaula and now to latham ford. I usually need about 5-10 vehicles for my family and business every year and will go anywhere he is as he makes the whole process simple and easy. Thanks again Henry
Purchased my 2020 Ford Escape and can’t Thank Steve Foster enough, the knowledge of the safety features and the great price and not to mention the professional yet friendly manners, Steve is great sales person and I would highly recommend and refer my friends and family to Steve at Ford of Latham.
I went yesterday to Ford Latham and spoke with Johnny Clay, one of the top dog there: most honest and helpful experience in a car dealership I‘ve ever had. He didn’t want to convince me of anything, he just listened to what I had in mind: see, I owned a Chevy Silverado for the past 10 years and I wanted to “explore” the competitors. He never said a word to convince me that Ford was better than Chevrolet. He just patiently pointed to reliability, fuel efficiency, customer service, towing and hauling. Well, I ended up buying a 2021 f150 and ...
Best car dealership experience I’ve ever had hands down!! Everyone was very helpful and attentive, and I couldn’t be happier with my new F-150 truck. Thanks Latham Ford!!
Jonny was incredible at doing everything he could to get us the vehicle we wanted and at a very reasonable price ... better than others. Henry was great at listening to what we were looking for in our purchase within our finances. Highly recommend Latham Ford. We will be back for our second lease .
The Service Manager was a pleasure to work with, made me feel like I came to the right place. New management is making positive changes.
My husband and I had a great experience - Shaun was very friendly and informative, cannot say enough good things. New management seems to really be turning things around!
He was super friendly and listened to what I was looking for. I love my Escape. I will definitely recommend my friends and family to Latham Ford.
Awesome experience! I walked in not planning to purchase a car, yet knowing exactly what I wanted. Shaun made me feel comfortable in my choice and worked well with my current budget. I am so thankful for my pleasant experience and I am in my dream car!
Excellent. I was treated with respect and he did not waste time with many of the usual gimmicks. He showed me the truck first, went through options then fairly quickly provided quote and answered our questions.
This is my fourth Escape lease in a row. the dealership is easy to work with and there is no pressure. My salesperson Josh halse was very knowledgeable and answered all of my questions
My experience with the service department at Latham Ford, in the past 3 years, has been a positive one. Although no major repairs have been required (as my vehicle is relatively new), scheduled maintenance appointments, recalls & a bubbling paint issue have all been addressed to my satisfaction.
Excellent dealership, they took me in the very next day to figure out and repair the malfunctioning rear liftgate that I've have problems with since I made a "HUGE MISTAKE"and purchased it from a sleazy Albany Ford dealership. I called on Tuesday, they took me in Wednesday, and these terrific people had my 2018 Ford Explorer XLT in, properly repaired, and out in about 1.5 hrs, that's excellent service! The service manager's name is Joe Spickler, I'm sorry that I didn't get the mechanic's name, but they were great. My vehicle only has 4,400 ...
I purchased an Edge Titanium Demo through Latham Ford. I contacted several dealerships via email, even went to an out of state dealership to drive an advertised Edge. Latham was very quick to respond, spoke with Josh the same day and I was in the dealership the next day. Josh was great to deal with, as was Bill. Far superior to the previous Ford dealership I purchased through. Highly recommend; the place is clean and everyone was friendly and professional. Thanks for a great buying experience.
I rate Latham Ford 5 stars because they run a pretty tight honest business and treat their customers properly. I have been associated with Latham Ford for 28 years, either via buying a car or getting service. They have been fair and always treated me properly and professional while being just good people. I think they have stuck to the message and guidance given them by Henry ford II which is a letter to them posted on their wall, to be customer oriented and on the customers side. Thanks Latham Ford. I will continue to do business with you. You are appreciated. ...
I have always dreaded going to a dealership and buying a car with the haggling over price and what the trade is worth, etc., etc. Honestly, I think I would rather have a root canal. WELL...words cannot express how smooth and painless this transaction was with Latham Ford. Even the financing aspect was painless. Our salesperson, Josh, was straightforward and likable. Because of his organizational skills we signed the papers and left with the new cars in no time. He is efficient!! Bill, the finance mgr., was extremely efficient as well going over all of the figures so it ...
I highly recommend Latham Ford, they have been a pillar of the community in Latham for years and there is a reason for that! They have earned it!!!! Awesome staff in all dept's....sales new and preowned as well as service and parts too. They went the extra mile to assure I was completely satisfied with my purchase of my new Super Duty! Great service and hospitality....you won't be disappointed doing business with Latham Ford!
Just got home with my new Ford Edge and LOVE il. Went to several dealers but they were the best very honest and professional. Owen was my sales guy and he was wonderful. I felt he knew what he was talking about and very truthful I felt that I could trust him. When I said I wanted to think overnight about my purchase there was no manager coming on to push like other places. I get a new car every 3 years or so . This was a really good experience and some day Owen will definitely move up as he is ...
Back in February we bought our 2015 Fusion from Josh so when we were looking for a used car for our daughter that is who we went to. He is fair, honest and very helpful. We will be going back to get a car for a son when the time comes. Very reliable dealership.
Just leased a new 2016 Escape this week, my 11th car purchased or leased from Latham Ford. I would highly recommend Latham Ford to anyone interested in a Ford product..
The service department at Latham Ford is top notch. They are friendly, professional, know what they are doing, and they do quality work. It was easy to make the appointment online, they were quick to confirm it and follow up with a reminder email. When I dropped my car off, Carol already had the service vehicle ready to drop me and another customer back off at our homes since we were without transportation. The work on my car was slated to be an all-day job, but it was done in half that time, and they quickly let me know my ...
I had my 2014 Ford F-150 brought in for service, oil change, tire rotation, etc, they scheduled my appointment on short notice. I arrived a little early for the appointment and they took my vehicle right in to begin the work. I have no complaints with Latham Ford's Service to date. They have always been very prompt and helpful when working on my vehicle.
I bought my 2012 Ford Escape from them and would recommend them to anyone. Great experience from the purchase to any service need. They are more old school...trust worthy and they don't attack you when you walk in the show room. More of a personal environment.
Great job, timely done. The device department arranged fo a shuttle to Delmar and took care of me. I could not have asked for a better experience. Hope you keep up the good work. Thanks.
This was my first service at Latham Ford and a great one too. I had a problem at another dealer trying resolve a computer issue. Kirk listened to my story and was sure he could resolve the issue. The technicians found the problem straight away and fixed. I was so relieved after waiting so long to get a fix and someone that would take it on. Thanks a lot!
This was a great buying experience. Chris, Jesse, and Matt were very helpful and professional and earned my business with their follow through and great trade offer.
When I need my vehicle Serviced, no matter what the problem may be, I can depend upon the expertise of the Latham Ford Service Team. They are courteous, prompt, transparent and trustworthy. They take the "fear" out of getting my vehicle Serviced, because they have no hidden agendas. They want satisfied Customers and I am indeed a satisfied Customer! Lorraine Washington
My service was started and completed in a timely fashion. The service was priced right and easy to fit into my schedule. An hour well spent.
My car came in for inspection so it was fine. I also negotiated a Extended Service Plan for my car since it went out of warranty this month.
The convertible top was defective, the de-icing element in the rear window was delaminating and Ford replaced the entire top on the Mustang. The work was professionally accomplished. The people interfacing with us were courteous and friendly. We take the car to Latham Ford for all of its routine service requirements and are pleased for the same reasons. We also notified Latham Ford that the car has a bearing noise from time to time, but they were unable to duplicate it at this time.
A few months back, I was in the market for a new car. I had been directed to Latham Ford through TrueCar.com. I didn't make a purchase at the time, but the Internet Sales Manager, Jesse Jacobs, was so nice and so thorough, I decided to give them a call a couple of weeks ago when I was finally ready to buy. I shopped around at 3 difference dealers and wound up buying from Latham Ford. They were EXTREMELY easy to deal with, no-nonsense and professional. When I finally decided to go with Latham Ford, I worked with sales ...
I have always had great service from Latham Ford! Great group of guys always willing to go above and beyond. I would highly recommend their service Department. I unfortunately i bought my car from another dealer so I cannot advocate for them.
I was driving with both my sons to run errands on my day off. About one mile away from the dealership I saw my tire air pressure light come on. Since we were right by the dealership I drove straight there. When I got out of my car I noticed I had a flat tire. I went in and right away was helped by the fantastic service folks at Latham Ford. They brought my Explorer in, checked my tire and noticed that the side wall of my tire had a gash in it. They recommended a new tire and I ...
Matt Mincher makes you feel at home! MJ O'Sullivan was my sales person and allowed me to take my time in choosing the vehicle for me, not him. He was kind, knowledgeable, experienced and yet, allowed me, the customer, to make a very important decision on my own! Thank you!
Latham Ford was where I bought my 2009 Ford Focus. I absolutely loved the car and the dealership they took great care.of me. so when my boyfriend surprised me for my birthday with a brand new 2015 Ford Focus hatchback titanium I was thrilled. the service is great the salesmen are great. I wouldn't go anywhere else the Capital Region to buy my Ford or to have it serviced.
This is the third vehicle I've purchased from Latham Ford and it was once again a great experience. The salesman was pleasant and knowledgeable. I'll definitely return to Latham Ford for my next purchase.
The sales team found the car we wanted, added the extra items we wanted quickly, and in two days we had our car. Very happy with the speed and effectiveness of the transaction.
I found the Latham Dealship & Sales personnel very knowledgeable, easy to work with, and extremely helpful in locating the Ford Explorer I was looking for. They are a member of True Car pricing which makes dealship comparision pricing very easy. This process eliminates hours of haggling at different dealships and allows everyone to reach a deal that is fair to everyone. A Win-Win process.
I have had some not-so-great car buying experiences, but this one at Latham Ford was a great one! Most of the contact was done by e-mail. The internet sales manager. Jesse, was outstanding: prompt to respond-even on weekends-friendly and professional; answered all of our questions and there was never any pressure to buy. At the dealership, the sale staff was welcoming and not pushy (thanks Josh). Test drove the car without a salesperson (not always the case). Working out a deal and purchasing the car was a smooth, positive process. We would have liked a better explanation of the contract ...
Dealership was responsive and helpful originally via emails and then at the dealership. Didn't waste each other's time. Worked within each other's budgets to make a satisfactory deal.
My experience at Latham Ford was like no other. For around four years, I have been on the hunt for a Focus ST. The dealer I bought by 2014 Ford Escape Titanium from didn't have any ST's on their lot. Latham Ford had two. Both fully loaded and both ready to be bought. I went to the dealership on a Friday afternoon with my girlfriend. The internet salesman Jesse Jacobs setup the test drive. I met another salesman after the test drive, Joshua Halse, Josh went above and beyond to meet my needs. I told him what I wanted ...
Have been a longtime customer and had ANOTHER great experience! This is my ninth vehicle purchased! I will be back again for my next Ford!
I can't speak to quality of work, because I have never needed any repairs. But the buying process was as smooth as could be. Unlike most dealerships, these people are Internet savvy and willing to work with me by email, etc. They correctly assumed I had researched invoice prices and incentives. There was no, "Let's chat," or "this deal is only good for today" sort of trickery. I shopped around, and Latham Ford was both easiest to work with and agreed to the best price. So, two years later, we did it again. Like ...
Latham Ford is a great place to go, everyone is so nice and it's so laid back, no pushy salespeople, just very friendly and there to answer any questions. I went there to look at vehicles on a Monday and drove off in a new ford focus on Tuesday. The process was super easy, they took care of all the insurance and dmv stuff and signing the papers took all of five minutes. Josh, my salesman, was excellent, from beginning to end. Nothing was pushed on me and he took time out to go over every item and button ...
The salesmen at Latham were great and kept me advised of the progress of my 2015 F 150. Knowledge of the new f 150 features were exceptional and explained the workings of the new features in a simple manner
We keep returning to Latham Ford for the comfort, reliability and honesty of the dealership. In fact, for over 20 years we've been Latham Ford customers! Our newest addition, the 2015 Mustang was a bit late in delivery by estimates from the manufacturer, but the Sales team from Manager Matt Mincher to our sales exec Loren provided us with updates along the way....Bottom line, we're happy to finally have the Mustang..it's great...We highly recommend Latham Ford...from Sales to Service...great folks to do business with!
I have purchase about 15 new vehicles, this by far was the simplest. The purchase took a total of 20 minutes. The car delivery took about the same.
My experience at Latham Ford was in no comparison to any other car dealers I have dealt with in the past. I have bought quite a few cars already and no one can come close to my experience last week at Latham Ford. Dan, the sales manager, is easily one of the best in the business. I have never had quite an experience where the actual sales manager is welcoming and totally willing to talk to you one-on-one with honesty and respect towards you. Chris, my salesperson, was extremely inviting and always willing to assist in anyway possible when I ...
Jessie and Nick were great to work with Got where we wanted to go quickly and painlessly, not like so many other dealers who seem to enjoy the old games. Told them what I wanted, they had it and worked with me to reach a price and trade deal that was good for everyone
Buying my Escape was very easy at Latham Ford. The whole process took less the 1 1/2 hrs. Would definitely buy from them again.
My experience at Latham Ford was nothing short of outstanding! It was my first time purchasing a new vehicle and it could not have gone better. I was fortunate enough to work with two amazing guys who were helpful, supportive and professional. The majority of the sale was done online as I live very far from the dealership currently. Any questions or concerns I had were addressed thoroughly. Thank you to Nick and Jesse for making my experience a good one. I strongly recommend using this dealership for new vehicle purchases. I look forward to doing business again in the ...
After several frustrating attemps to assist my mother-in-law in the purchase of a new car (one in which the promised monthy payments were over $100 a month higher than the promised rate, and another where there was an agreed upon down payment that was more than doubled at the time to sign the agreement), we decided to give Latham Ford a shot (I'd had a conversation with a cousin of mine who purchased a car through Latham Ford recently and had a pleasant experience). From the communication regarding the online credit application to her dealings with the staff at the ...
I was in getting a normal service on my 2010 super duty and left with a newer and nicer super duty....no hassle...Great place to do business!
The salesman was very friendly and helpful. The transaction went very smoothly and the deal was very reasonable. I am very pleased with the service and would recommend this to my friends and family.
I will continue to purchase from Latham Ford, they are very easy to work with and very accommodating. I would also like recommend the F150 ecoboost engine, great truck, power and fuel economy.
Best car buying experience Ive had, if your in the upstate area look no further than Latham Ford. No other dealership Ive been to recently come close to the customer care i received
Best car buying experience I have had. Honest and straight forward on price. No surprises whatsoever. Car has exceeded expectations and I enjoy driving it.. Had one minor flaw in the paint that was covered under warranty and handled quickly by the dealership. I would recommend Latham Ford to anyone.
I did some research and had an idea about the car I wanted and the price I wanted to pay. We quickly agreed to a deal and I was given a fair price for my trade in. The entire process was straightforward, quick and fair which I greatly appreciated.
I have purchased many vehicles from Latham Ford and each experience has been positive. The sales team is courteous, knowledgable and always puts the customer first. I wouldn't go anywhere else!
reached out to the dealership via the net and explained that i was looking to avoid the common hassle of new car acquisition. the internet sales manager (jesse) provided me with a quote for a new vehicle that met all of my requirements... i went to the dealership one evening AFTER they closed...checked out the SUV he had proposed...and liked it, A LOT. went back to the dealership the next day...introduced myself to the salesperson...asked a few more questions, and told him i would get back to him. (i was looking at a few different vehicles/...
I really enjoyed the car buying experience at Latham Ford (yes that sounds strange to enjoy the experience of buying a car). However, I went to True Car -- found a reasonable price and dealership. The folks at Latham did all the rest. In just a couple hours, I was able to go in with my old car and out with the new...that easy. In addition, they sales team was VERY low pressure and worked hard for the business. At great dealer
My wife and I were treated with respect and professionalism throughout our experience. We had a good idea of what we wanted when we arrived. We were informed of options but not pressured. The initial price that we were quoted for the new vehicle was reasonable and fair, and did not require a lengthy and uncomfortable haggling process that we have experienced with other dealers. Our trade-in was also valued fairly. Our salesman spent an adequate time explaining all the features of our new vehicle, and was very patient. Excellent experience.
Not much to say other than I did my research on price points, trade in values and financing so everything else just fell into place.
I went in on Wednesday evening and drove my Dream car home on Friday. Cruising with the BEST BOTTOM LINE, without the anchors of sticker price, rebate qualifications and other inventory was most important to me. Chris and Jesse made this the best car buying experience ever!!!
We recently purchased a 2014 Taurus from Latham ford. My initial contact with them was through the internet and within a couple of hours a sales person called me. He was extremely courteous and helpful with the questions I had. We set up and appointment so we could test drive the car and talk price. They gave me a very good trade in value for honored the company discount I get for a new purchase. It was a very seamless process and the team worked well to make it happen. We love the car and I would recommend anyone to look ...
I drove 3+ hours and truck was what they said it was, maybe even better.....After I purchased this truck. I noticed a part of the service was overlooked, which was a misunderstanding between the service shop and the detail shop. I brought to there attention after I got the truck home and they sent a check to have the service completed at my local shop because I live 3+ hours from latham ford. I would buy from this dealer ship again. I cannot say enough good things about this dealership.....I would give them a A+++++++++++++++++++++++++ thanks, Guys
I essentially bought the car via email, with very little back and forth. When I picked up the car, it was ready to go and no time was wasted. I would highly recommend!!!!
I searched their inventory online at ford.com. After finding a car that I wanted, I entered that car's trim and options into USAA's online car purchasing service to get a pre-negotiated price. I brought the USAA certificate into the dealership and then agreed on the KBB value of my car for trade in into a dealership. So, pre-negotiated price on the car + KBB's valuation of my trade in = no stress, no negotiations. They then found an additional $500 rebate that I was entitled to and beat the best interest rate for financing that I could come up ...
Dealt with Jesse over internet, was able to agree upon price and product that I wanted. Was very friendly and informative. When it came time to pick up vehicle I dealt with Mike. He was very nice and showed me my vehicle and told me to feel free to call with any questions. I will be coming back to get my crossbars installed because they were on back order. I liked how Mike had everything ready and I did not have to spend 3 hours in a dealership to pick up my car. Thank you very much.
I contacted Latham Ford through their internet sales department on a weekend and got an immediate response from the internet sales manager Jesse Jacobs. He was helpful, professional and arranged for me to test drive the vehicle I was interested in the following week. I met with Melissa Bradt the sales representative after test driving a 2013 Ford Taurus Limited and found her also to be very helpful and professional. She answered all of my questions and since I decided to purchase the vehicle walked me through the process. She took care of everything including motor vehicles, insurance and setting up ...
I've given Latham Ford an average score of 4. The dealership was very reasonable and gave me a good value on my trade in. I purchased a 2014 Ford Fusion Hybrid from Latham Ford after visiting several other dealerships. Definitely a good team to do business with.
My experience with Latham Ford was very positive, from my first internet inquiries to actually driving off the lot with my Ford Fusion Hybrid. Before meeting with the salesman, I had a TRUECar guaranteed savings certificate, and the dealership honored the certificate and was able to locate a vehicle that met my specifications. All of the staff were friendly and accommodating, and before leaving the lot, I was given a full explanation of all of the car's features, including the MyFord Touch SYNC system. I was very pleased with the overall purchase experience. Additionally, I was prepared to get ...
I had a tremendous experience @ Latham Ford and would recommend Latham Ford to everyone. They were very helpful and made me feel like family and that was great
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