Customer Testimonials
Byron Vilorio and Mike were extremely helpful and kind!
Took my car in for a long awaited recall fix on my windshield wiper motor spent 2 1/2 hours there drove out, turned my wipers on and they didn’t work
Ari is a rockstar- fantastic customer service and left me feeling good about an industry where people feel helpless at times. Will certainly be happy and proud to call Latham Ford my new “forever dealer”!
Excellent service in purchasing my new F-150. The team had the vehicles ready to view and test drive when I arrived and made the paperwork process a breeze. I highly recommend working with Josiah for your next Ford!
Ari was very helpful and pleasant. She patiently answered all of my questions and addressed my concerns. She has exceptional customer service skills.
Terrible! I would never do business here. They do not take you off the list
Had an appointment at 9 AM, was told my vehicle would be ready by 3:30/4:00. My vehicle did not move until 330 and only one of the services, the state inspection was complete. The other two critical safety issues were not addressed.
Very well laid out. Positive experience Josiah was a pleasure to work with Love car and result
Ari was very patient, pleasant and courteous. She answered all of my questions and explained things in an understandable manner. Her professionalism instilled a high level of confidence. The work on my truck was done in a timely manner. The video of the work was a surprising bonus.
Excellent Service~ Thank you!! Very convenient hours and I appreciate the communication!! I would recommend you to friends and family members.
I'm not much of a talker the people there are nice they grow a little above and beyond cuz their duties. And they make sure that your place and insurance is taken care of with insurance carrier that you have and they actually call them for you and speak with them while you're there less stress for me.
VERY PLEASED CUSTOMER!! As an out of town, first time buyer from Latham Ford, I cannot express how impressed I am with General Sales Manager, George Singer, & the entire team. When the CPO car I arrived to pick up had an unexpected glitch in the infotainment system, the service team took the time to evaluate the issue immediately. Since I was on a tight schedule, George allowed me to take the car & personally handled everything remotely with my local dealer to make sure that everything is as it should be with my car. I will make a point ... Read More Google - Nov 3, 2026
Everyone was very professional and friendly and it was a pleasure doing business with Nicole
It was easy to make an appointment, the staff were very friendly and the service was quick.
Dealership is doing things the right way. Smooth and efficient process, no pressure....they let the vehicles do the selling. Keep up the good work.
Great service from start to finish. Everyone was happy and helpful. Would highly recommend!
Bought a wrx in May. Had the option of tire and brakes warranty or electronics. I picked tires at 1st then was recommended push towards the electronics because something "might go wrong". Now i bring it in for it's 30k service and guess what I'm told? I need all 4 tires replaced!! Thanks guys you are great people!!
Service is way to long 2 hours for a oil change and tire rotation is crazy
5 star service from advisor and tech, no complaints over here. Would highly recommend this dealership
5 star service both for the service writer and tech. No complaints over here! Highly recommend
5 star service both for the service writer and tech. No complaints over here! Highly recommend
As a first-time Ford owner, I have received top customer service at every point of contact from a very upbeat staff. The people seem to reflect the quality of the 2026 F-150 I currently enjoy driving.
Extremely disappointing experience. I expected better customer service, accountability, and care for my vehicle. Resolving issues has been unnecessarily frustrating, and I’ve had to go out of my way to get my concerns addressed. I would not recommend this dealership to anyone based on my experience.
Ford of Latham absolutely sucks. This is the most incompetent group of people I have ever had to deal with. The service manager should be fired. I was actually thinking about buying another car from them but not now. If they were the only dealer in NY I would go to another state to buy a car. Take me off your mailing list. You don’t even deserve the 1 star!!
First dealings with Ford of Latham went well although, I did the continuous contact work to see if the vehicle was available yet and the push for info on finance charges etc. Maybe that’s normal these days. Upon purchase there was a lot of confusion with paperwork already being filled out, price and picking up the vehicle . After pick up I had an issue which was looked at and resolved in a timely manner. All in all I had a fair/good experience and will consider this dealership again. James the finance manager was helpful, Arie in the service ... Read More Google - Oct 23, 2026
Service was excellent!! Did not have to wait very long and was kept well informed with what they were doing.
I purchased a new vehicle that required touch ups to the paint in a couple of spots, a rear interior panel that needed to be reattached, and minor scuffs on the bumper and interior addressed. The sales person never contacted my insurance agent to update the insurance nor DMV to transfer the registration. A "we owe" sheet was never submitted to service to correct the existing issues. Finance staff took care of the insurance and DMV issues and were going to update the "we owe" and make arrangements to drop the vehicle off to address those ... Read More DealerRater - Oct 23, 2026
Brought in for routine thirty thousand mile service, nine a m on a thursday with a schedule appointment. Couldn't get the car back by saturday. At two o'clock, when they flew to florida. Now, the car is stuck there for ten days, and I have to go get it when I get back. Multiple hours of phone calls just to get a covered service covered.
No communications or teamwork in this place you cannot get a hold of anyone on the phone whatsoever even sending emails. Nobody responds. Vehicle is not ready for pick up when I arrived. Spent the dealership 2 1/2 hours waiting for it, but not even being offered a glass of water. A few days later management did call me back and rectify the problem. I was compensated much appreciated. They do actually care.
I had a great experience buying my car at the Ford dealership. The staff was friendly, helpful, and professional throughout the entire process. They answered all my questions and made the experience smooth and stress-free. I’m happy with my purchase and appreciate the excellent customer service! Go see Dusty if you are in the market for a new car. She was excellent!!
Great service as always. Was there for inspection and i was in and out in no time.
Latham Ford has an amazing team I recommended to all
I purchased a 2022 Chevy Equinox. The AC didn’t work even on low temperature and the fan off it was blowing hot air
I called my sales representative and explained the issue. I was given an appointment for a week later.After spending 5.5 hours the vehicle was not fixed. Ford of Latham has now had my vehicle for just about a week.
I have not had a call about my vehicle
Apparently with the first time I brought the vehicle in to have it fixed I was informed they knew there was an issue
If this was the case then ... Read More DealerRater - Oct 14, 2026
took truck in for headlight out and told them it was not the bulb and the vidio the tech showed said the bulb was burned out. they put a new bulb in anyway and never tested it till i picked up the truck and guess what light still didn't work. they had the truck for two days! changed trany lines and flushed , oil change .called 7-8 times got hung up on 4 times and when i did get into service ron was not at his desk so NO ONE could tell me the status of my truck!
The service advisor was great. They performed the recalled service efficiently and did not try to sell me unneeded services.
Worked with me to get the right price for me for service work and work was well done.
Prompt service for oil change and a recall. Great waiting area, while waiting you receive a video and progress report of your car being serviced.
Very good service process was seamless
Awful used bait and switch tactics. Then try to intimidate me into having buying. Then kept deposit. STAY AWAY LYERS DONT TRUST
Staff was very helpful and made the visit very easy and I will be back for future services
Very happy with the work that was done on my vehicle.
Great place to have your care serviced!
I believe the vendor was recommending unnecessary work or "fishing" for repairs that didn’t need to be done. I felt they misrepresented what is an hourly labor charge to diagnose as a flat rate to diagnose when taking in the vehicle. I experienced inconsistent initial feedback from the service advisor versus the actual technician who sent me a video summary that conveyed different information about the suspected problem. In order to diagnose, the technician was advised by his superior to disassemble my axle (2.5 hours of exploratory tear down at ~$240 per hour.) Basically what happens is when wheel ... Read More Google - Oct 7, 2026
Took it in for the one year service, Oil change and rotation, inspection. Took a long time and communication not too good. Over all I like the dealership but new hires are always there so hard to communicate. Ron the service manager is great.
Was a pleasure to purchase my teuck from them ...they have a great staff..very friendly and very helpfull
I love the video they send showing exactly what was repaired and also an overall check. So cool!
Service dept was accommodating with very little wait time. staff explained both in person and by video recommedations for the vehicle. No issues or concerns at this time. Thank you- JP
The service department had my car for 5 day’s said it was all fixed. No one explained what they did. Which was nothing.
The service department had my vehicle for 5 days which were involved in a run around no calls back. Unprofessional to say the least. The best part is they said it was fixed. They did not fix anything or do the recall work I asked for. Will never go back.
Great experience. Easy to work with. New salesperson Ezra did a very good job on his second sale ever.
The sales person would not return my calls for 2 days and would only reply via text after asking her to call me. She did not reach out to me regarding setting up a time to get the car until i reached out to here and waited until i reached out to her to tell me I needed to fix my car insurance. I put a deposit on the car over 2 weeks before I was going to be picking it up and told them from the beginning I had a specific day I can get it and was driving and hour ... Read More DealerRater - Oct 2, 2026
Great staff and great buying experience ...very friendly and understanding
The entire process eas easier then I thought and everyone was kind
Latham Ford was very patient and had the best priced Bronco Sport Badlands in the area. Couldn’t be more happy. No pressure just kindness from everyone I met.
Our sales lady was very helpful, you can tell she knew what she was doing, she knows the car
I had a wonderful experience here buying my Explorer here! Great job, everyone I encountered was friendly and listened to what I wanted and ensured I got what I was looking for!
These guys should change the name of their dealership to ‘BAIT AND SWITCH AUTO”. Finalized the deal with Josia last week and they took my $500 deposit, 5 days later got a call from James, the so called manager, only to learn that the vehicle has been sold to another buyer. Anyone want to buy a one way flight from LGA to ALB 10/28 for $180? If they somehow do the right thing, I will take this nasty review down, otherwise it stays up!
Had a great experience buying a certified pre owned truck
Great place to get your vehicle service
Their mechanical service is very good, and fast.I’m so happy for their service.
I don’t usually leave reviews; however, I was highly disappointed with this facility and the service provided.
I’m currently in the market for a new vehicle. I saw a vehicle on the website and called to confirm that it was on the lot. I was told that it was, so I drove down and was set up with a sales associate, who assured me they would bring the vehicle around for a test drive. In the meantime, they completed an appraisal of my current vehicle.
Approximately 35 minutes later, I was told that the vehicle was unfortunately not on ... Read More Google - Sep 17, 2026
Mike and Josiah were the team to beat! We knew what vehicle we wanted and didn’t all at home- signed the papers at the dealership and were treated like family. Highly recommended
Josiah and James were the team to beat! Great customer service and an excellent vehicle for the money!
Quick service for the oil changes and tire rotation. Only issue was not filling the windshield washer fluid.
Terrible in every way possible. I would go anywhere else but here . Worst place I've ever done 'business 'with.
The new Latham Ford Dealer is always professional 10 out of 10 would recommend
Went for an oil change and the same day my car's front end started the make noises and started to shake. and the inspection video they sent, was next day I received. There are few recalls had to be done . I could stay few hours more to get them done. But they didn't send me the video same day.
Battery issues are still not resolved. After a month of work, the resolution was not acceptable. A new Battery was installed-the 4th Battery in 2 years. I took it for an inspection and engine monitor failed. No one spoke to me when I picked up the car. I discovered the new battery when I read the invoice. I am driving with an expired inspection.
I'd put a -5 rating if I could. Bought a certified pre-owned Jeep. Dishonest about vehicle quality, about replacing defective parts, all the way around. Worst place I've ever done business with. Costing me several hundred dollars for repairs, with an extended warranty as well. GO ANYWHERE ELSE !
I showed up early and was taken before my appointment time. All personnel were friendly and efficient. Happy to get service at the dealership!
Kia was amazing and helped me thru the whole process very friendly and great staff mike was also very kind and polite
I purchased my new vehicle in December had an issue with the driver's window was told by the service advisor that it was just dirty and it needed to be cleaned mind you this is just days after the purchase vehicle back a second time service advisor immediately grabbed a can of window cleaner and I told him the window was already cleaned. There was more of an issue. I waited in the waiting room for well over an hour then I was told there was an issue with the molding inside the door. It came off the track ... Read More Google - Sep 2, 2026
Gene and James were great and made the buying process so smooth!
Service department need to get up to snuff. I made an appointment for 2 recalls. Service guy notices my inspection was close to be due. Asks if I would like it done plus an oil change. They had it all day. Get a video of someone else's car that was supposed to be mine plus two more later that day, still wrong video. Was told later that day 1 recall would take 8 hours to remedy. You think they could of informed me earlier or at least tried to work on the other recall which I was told would take 1 hour. Needless ... Read More Google - Aug 31, 2026
Im a real person, who recognizes when others go above and beyond to really "WOW" a customer. I dont take the time often to write these reviews and I swear this wasn’t written by a PR team. However, I felt very strongly about my experience recently.
So in typical me fashion, heres my unicorn story about buying a used vehicle............
Once upon a time in a faraway land (Latham, NY), a fairytale came true. Someone had a completely stress-free, genuinely enjoyable experience buying a car.
From the second we walked into Ford of Latham, we were treated ... Read More Google - Aug 29, 2026
Great service. Thank you guys!
What started as a frustrating visit driven by concern turned into a breath of fresh air thanks to Jason. I initially came in because warning codes appeared on my car. One code indicated that my ABS was off, which turned into a wrench icon. I went to the dealership and was told I could drive without the service tech looking at my concern or listening to my description.
SHOUTOUT to service manager Ron, who listened and determined it was unsafe for me to drive, then gave me a loaner.
My initial service specialist left, but I was fortunate to have ... Read More Google - Aug 26, 2026
Service was fast and friendly. Everything went well. I was very satisfied with the technician.
Great Service Rep Jason. Professional the minute I walked in the door. Offered suggestions that would help me “the customer”. Great job Latham Ford, Impressive!
Good no pressure atmosphere. The salesman Josiah Williams was great, patient and respectful. I would recommend Latham Ford to people.
Friendly, helpful, respectful, reliable, great service. Scheduled and timely, in and out without delay. Thanks again for taking care of my vehicle 🙂
