Customer Testimonials
The staff is very professional and courteous. They are polite. It was easy to schedule my appointment and there was good communication all around.
Great experience with knowledgeable salesperson.
Good sales rep. Josiah Service was very good . Do not need fifteen words to answer this
Paid and waited for annual ny state inspection and never put new sticker on vehicle
Pleased with the service done when I went to pick it up service was very clear and helpful
I appreciate the ease of making the appointment, the service staff was pleasant and professional, informative on the pricing. I felt the pricing was about 20% higher than I expected. The vehicle serving was completed in a reasonable time.
Not customer centric. No making deals but constantly email and call about wanting to make deals. Finally interaction with Wayne was great, but leading up to that point I was only working with this dealership because I had to. Will not buy from them again.
It is where I bought my car. I also got my first car inspection there
huge shoutout to Mike and Gene at Latham Ford. Helped me find my new tacoma with excellent customer service and assistance through the whole process. If you’re shopping for your next vehicle, be sure to stop by and browse their selection. Great people, great service, outstanding experience. Thanks again, guys!
Clean, efficient, well organized, friendly customer service. Appreciated the text updates and video of inspection.
A simple battery appointment should not take that long!!! Was not happy with the lack of communication. We had an appointment! Thankfully a lovely lady overheard me complaining and was wonderful to arrange an Uber.
I was told I needed front brake pad and rotors replacement. Brakes are at 6mm new are 9mm and rotors are good. I took my vehicle to two independent shops and both said the same, brakes and rotors are good.
Another great service with Latham Ford. Timely, courteous and engaging staff that care about customers. Will be returning in the future.
Our sales guy Joey was such a great help we found a car in 20 minutes.
Employees are very nice..Josiah Williams was my salesman..Extremely polite & friendly ..Made me feel comfortable, didn't force me into anything...Highly recommend this young man, you won't be disappointed..If you go, ask for Jo! ✌️
Great customer service and people in general Good work being done within ford of Latham
Staff is always friendly, helpful, and professional. All areas are clean and neat. Don McLennan was especially helpful in explaining different services recommended for the car due to its mileage. Many I had not been aware of before he took the time to tell me about them. He also showed me the undercar tire tread and alignment scanner. Very friendly and professional!
Very helpful and will do their best to get you the vehicle you want at a price that is good for you.
Service was very efficient and Ron was very friendly and helpful! Everyone was professional all around!
Thank you Kia for a wonderful and smooth transaction. Wouldn’t mind doing business with you again some day
When I arrived I was greeted and we started the process of reviewing my service needs. I was given options and pricing. Good to have that info upfront.
Ford of Latham is very attentive. Great service. Amanda goes above and beyond. Had my car back in the road same day after popping my tire.
Dom was great, kept me informed during the entire process.
Great experience at Ford of Latham. From start to finish, it took less than a day and everything was done in a friendly manner and very efficiently!
Jason the service agent was very cordial and was accurate with his time estimate. And wrapped things up for me prior to going to lunch.
I was promptly waited on and even got a courtesy call from the Yong lady that tremendously I needed an Uber from work. She deserves a raise
Thanks to Jason Keville it was amazing. I’m so glad he listened to my concerns and made the situation right. I would go back just because of him!
Your place is very accommodating. Don and Jason were exceptional. I would deal with them anytime I come in. They offered to give me a ride home but I had someone coming to get me. Kept checking on me. They were very professional and a pleassure to work with. Treated me like I was there Mom.
Jason took the best care of me and my car after a simple inspection turned into urgent repairs. They were able to get me in a loaner vehicle that day and I had my car back in 3 days. Highly recommend working with Jason and the team at Latham Ford.
This was my second trip in, and they have always been on time and accurate, friendly, and knowledgeable.
Great experience. I’ve got family members that don’t treat me as nice as the team at Ford of Latham. Don especially went above and beyond to save my car
Got rid of my ford for a 2023 Honda, thanks to Wayne and Michael! These 2 were great and I can’t thank them enough. They made sure I was getting the best deal possible. Thank guys!
Ryan and the technician were awesome.
Other items were brought to my attention that needed to be corrected. I was really thinking about doing some of them, such as the tires, until I looked at the quote to replace the rear drivers side tail lamp which was cracked and broken. The quote was $2500.00 +. Unfortunately for Ford of Latham, I had the new taillight piece in the back seat of my truck. It cost me under $200.00 and is 6 screws to remove and put the plug and play piece in. Once I saw that ridiculous pricing, I decided that the pricing for ... Read More DealerRater - Jul 10, 2026
Wayne and his team did an excellent job. Delivered on everything they promised and more!
Justin was the most professional and efficient service director I have experienced at a service center. My car was in and out quickly, and I felt taken care of! Would definitely recommend.
Great service, it was timely, and the staff was very friendly. Grateful that this is my local dealership
We had the best experience from the minute we walked in the door! Attentive staff, quick, easy buying process…would go back with our business again!!
Popped my tire and Ford of Latham service had my vehicle back on the road with a brand-new tire by the end of the day! highly recommend. Very helpful and accommodating. If you have a Ford this is the spot to have your car serviced.
Service was extremely prompt and professional. I was in and out under one hour. Thank you.
I had a great experience at Ford of Latham. The sales representative Rachael was wonderful and made the buying experience easy and stress free.
Oil change
It was a very pleasurable experience! The sales staff went above and beyond answering all any questions I had. They were extremely accommodating. I felt no pressure whatsoever. The whole process was painless an extremely professional. I would highly recommend choosing Latham Ford, if you're in the market for a new vehicle or used. They will not disappoint. I will be using them for all my service needs moving forward!
I feel like I was diagnosed wrong for repairs on my car. I had it towed in bc the message stated faulted transmission service soon. But they said it was a purge valve that was wrong and I needed brakes and tires. So happy to hear it wasn't transmission bc I asked Tim and he said that it wasn't in our text message. I picked up the car on June 24th, to get 2 miles from the dealership and it did it all over again, pushing gas and didnt move, whining sound, rpms were reving and it jolted. Had ... Read More DealerRater - Jun 26, 2026
Quick oil change and inspection in and out in no time check in was great the greater is the best.
Great work done in timely fashion...reliable place to get your vehicle serviced...I will return if I have problems
Keep you informed about the service they are performing on my vehicle. They are close to home.
Came in for a quick oil change and inspection and got out very quickly. I love the video report of the status of my vehicle and things to look out for as I continue to maintain it.
Did a thorough look over to figure out what the problem was and found other issues as well. Wasn’t too pushy about getting other things fixed, but told me reality about what was going on. Was able to fix the problem for now so I appreciate that
I came in for a repair and had a great experience. The whole process was smooth and easy. Jason accommodated my schedule when I needed to get ny car back. Communication was clear, upfront, and friendly. Jason was fantastic and I appreciated the fast and friendly service.
I just bought a 2026 Raptor from Joey. The transcation and trade in process was so easy and I am very satisfied. I reccomend anyone thats looking for a Ford to give them a call. You wont regret it.
Every time that I bring my vehicle for service, they all know my name and welcome me with a smile. Jason and the Tech were great.
Fast and courteous.
Expand your customer service experience and offer a shuttle. No female wants to get in a car with a stranger and go to an empty house....its the making of a flippin lifetime movie!!!!!!!!
Recently purchased a vehicle from this dealer and overall were satisfied with the experience. We worked with Muhanad, who was very polite and helpful to us throughout the entire process. We would recommend stopping in here if looking for a new Ford.
Great Ford dealer with a very good web page, inventory, and staff. My salesman Muhanad was very helpful, friendly and easy to work with. I will buy or lease more cars or trucks from Latham Ford and Muhanad.
Did all the work on my car fast and kept me updated throughout the process.Great communication and quality work!
Joey King
Went in for service and could not have been smoother. Jason and Tech were stellar! Was kept informed about how work was being completed, what needed to be addressed immediately & what should be taken care of within the next few months of service and what total of tasks were going to cost for this maintenance service. There were no surprises, engaging staff that genuinely wanted to be helpful.
Joey King was great. He helped me out real fast.
Our salesperson Wayne was kind, hard-working, and great to work with. However how the dealership is set up on the day we picked up our car Wayne was very busy and it seemed that the other departments including management and detailing caused many delays. When making the pick-up appointment I specified that I had a tight deadline to pick-up or I would need to reschedule as I had travel plans. I was told the process would take less than an hour and I would be good to go. It took almost 2 hours, causing me to reschedule my travel time and ... Read More DealerRater - Jun 4, 2026
Jason K. my service tech kept me apprised of my appointment and the plan for my car. I was very pleased with the service department. The only reason I did not give this dealership 5 stars is Jason had notified me my lifetime oil change program that I had purchased at the time I bought my car (in 2022) was cancelled. As I hadn't requested it to be cancelled or signed any paperwork canceling it I was not thrilled. He directed me to the sales department where the gentleman I spoke to let me know it would need to go through ... Read More DealerRater - Jun 4, 2026
I had a great experience buying a new car at Latham. George, Mike and especially Kia were very nice, polite, unpretentious and efficient. I definitely would buy there again.
Excellent service with a straightforward service scheduling system. Service done on time. Will return for service and sales.
The overall service was fine, but they booked me for a mobile appointment, then called to say that there was no more space in the mobile schedule, so I had to bring it into be serviced. Fine, I scramble to find a ride to do drop off and pickup but nothing worked, so I had to Uber to be able to get it serviced, which is just an added cost because I needed the work done. Fine. However, after I dropped the truck off the mobile technician called because I was still on the schedule! This cost me time because ... Read More DealerRater - May 30, 2026
Had an 8:30 a.m. appointment, did not get my car back until the very next day for a simple rear view camera check for recall!
Josiah made the whole experience super easy getting my brand new Bronco and taking my trade in
From start to finish Josiah Williams, our salesman, was very accommodating. Went above and beyond to make sure the truck we were buying was road ready when we picked it up. He's a wonderful young man and I highly recommend him. Ford of Latham is the place to go if your looking for a good deal and a great group of people to work with.
Very expensive and seemed like all they wanted to do is sell sell sell more service, what happened to just fixing what was asked to be fixed and asking if you want anything else looked at or done.
Great experience leasing a vehicle from Latham Ford. Josiah was very efficient in answering all my questions and concerns.
This deals hip is very professional, well maintained, and has experienced abdvwell-informed employees who make the buying experience not seem overwhelming.
Excellent service from friendly, professional, knowledgable service people at the Ford of Latham Dealership! As I drove into the service garage, I was welcomed by an attendant who addressed me by my first name, which personalized the visit immediately. The check-in process was fast and easy. The manager and co-worker took time to answer my questions, advising on future visits for service as well. The entire service and waiting areas were immaculately clean. A coffee station had many varieties to choose from. The entire experience was surprisingly efficient and pleasant, compared to other service dealerships I’ve brought vehicles to ... Read More Google - May 21, 2026
Service counter was very accommodating. Communicated when the vehicle was ready, not my first time getting service from them. The service center makes it easy.
Just got my 2026 F-150 Lariat here and had a fantastic experience with Josiah! He really goes above and beyond to accommodate your wishes and makes the whole buying process seamless. If you’re looking to make a purchase here, definitely go to Josiah!
Excellent service… Kiara is very very friendly and answer all my quiestion about the process
Josiah Williams at Ford of Latham is an excellent sales person. I would recommend him to anyone looking to buy a new or used vehicle!
Great service
Friendly and efficient
Fair, upfront deals. Willing to work with you to come to an agreement. No pressure presentation. Very knowledgeable about Ford vehicles.
Good communication and explanation of services to be performed. Waited for service tobe done.Enjoyed looking at the showroom cars.
Quick professional and friendly.
This was a great experience buying a car. Everyone very helpful ! Loving my new car!
Thorough, and their customer service is second to none!
My car had an emission problem. My car was there for 4 days. I was never offered a loaner car. The girls who answered the phone were kind but it was very hard to get through and speak with a human. The voicemail system is very frustrating and I felt I was bothering them calling daily for information about my car.
Zero communication about my truck. Dropped it off first thing Thursday. Did not hear from them all day. Had to call at end of the day just to find out that they didn’t have a technician even look at it yet. Left it there all day Friday. Same thing happened had to call at the end of the day and scramble to pick up the truck before they closed because they still didn’t have anyone look at it yet but I was told it hadn’t been diagnosed fully yet. Don’t bother making an appointment they won’... Read More DealerRater - May 11, 2026
Very accommodating, customer service is top notch, the technician video is very helpful for the customer to see exactly what they're relaying.
Went for an oil change Done promptly while I waited. Tech texted a video of all that was checked.
Never been treated so bad from anywhere my truck was there for 9 days never received a phone call from anybody different person told me a different cost every time doesn’t matter I will never ever go back or recommend Latham Fird to anybody more bad things to say but it doesn’t matter
Josiah is an excellent salesperson. There was no pressure to buy and he was very patient with us. Thank you!
First time to the new Latham Ford. Friendly, knowledgeable people, service done promptly and nice waiting area. I will be going back in the future
Ken our sales rep was very accommodating, friendly and made sure our interests were taken care of.
Kenneth was very professional and provided us with excellent and informed customer service. Smooth financing process.as well.
Great experience and drove my new vehicle off the lot the same day. All of the employees were super nice and personable. Dealership is clean and inviting. Highly recommend.
Rarely nice people and they treat you like you are someone
