Customer Testimonials
I went for an estimate. I got an estimate that left me speechless. I was shocked at the price quoted to replace a tail light. Other than that I got my appointment fast and the people were very nice.
Service center kept me well informed of the status of my vehicle which underwent a major electrical repair which took several months to complete. Sales team was great. Pointed out a dent in the vehicle I purchased and are working to repair it free of charge
They kept me well informed on the status of my vehicle and returned it to me in cleaner than when I brought it in The new vehicle I purchased had a dent in it and they pointed it out to me and are working to fix it at no charge to me. Very honest and responsible individuals
Very pleased. Always hesitant to bring my car to the dealer bc of the cost. Thought had oil leak , Surprised when they called to say they couldn’t find a leak probably was split when I got an oil change. Everyone I dealt w was pleasant and professional.
Service is good. Was able to receive information via text and was given full explanation of underlying issues and provided quotes. Also provided turnaround time as requested
My Ford F150 was the subject of a manufacturer’s recall because of an issue with exhaust emissions. I called Ford of Latham, spoke with the service department and they arranged to pick up my vehicle at my place of employment. They picked my vehicle up at the time they were scheduled to do so. The maintenance was performed and they returned my vehicle to my place of employment all without charge to me. This was very convenient. The service writer and the gentlemen who picked up and returned my vehicle were very friendly and professional. The entire process was ...
Car barely out of warranty and water pump already leaks.:..water pumps should last longer than 33k miles…I’ll never buy another vehicle from a dealership that doesn’t stand behind their product
Good customer service
All work was done well and on time in their beautiful new facilities. Been a customer of Ford for a long time and will probably continue to have them service my Lincoln in the future.
Jerry was a good salesperson. He was helpful and courteous.
I'm 100% satisfied with the quality of service provided by their service dept,. I highly recommend any Ford drivers to consider bringing your car, truck or SUV to Ford of Latham for all your service needs.
Excellent service great people
I love the truck very much and most of the people I worked with but I feel that the truck wasn’t fully ready to have taken delivery. Had to go back and get an antenna and the factory code. I ordered a drop in bed liner and cover for truck, paid for it and asked if they would put it in as part of the delivery of the vehicle when it comes in. They wanted to charge me 2 hours of labor for something that took me in all about 20 minutes. The day I picked up my liner and cover ...
They were honest with me about a vehicle I wanted to look at and recommended me to Northway Toyota where I purchased my truck. Was very happy and would go back if I need another vehicle
Bobby Jackson and the team at Ford of Latham are the best! They really went above and beyond to make my financing experience comfortable. I walked away feeling good and secure about my vehicle choice! Living the new ride! Thanks again!
I’ve always had good results and encounters with this dealer.
Car has only 33k miles on it and is barely outside of warranty and the dealership refuses to stand by their product..water pump is already going bad
She was very pleasant and nice. Was at the desk for right when I walked in to greet me
Purchasing a vehicle was a pleasant experience. The salesman was very helpful. Although I came in knowing what used car I wanted. I trusted I was being sold a good car at a fair price.
could not ask for nicer people or dealership. everything to my truck was done and correct
I am not happy the way I was treated by Latham Ford. I called and was told the price of the vehicle I wanted to buy over the phone by Sara Gines-Baldwin after she checked with her boss as well a by email. She informed me that a sales manager would call me back to get my deposit but I spent two days trying to reach anyone only to be told by text that they were busy and would get back to me in a little bit. When they did call me back a few days later the price of ...
They were very nice and professional.i go back again
Fast efficient knowledge nice to deal with professional and I love that it was same day service! Great
My grandpa almost died in an ambulance accident you make your cars good!!!!
I already wrote one review but I can compliment again. What a wonderful staff at Ford of Latham! They listened to everything I needed and wanted, they made it happen for me. I will highly recommend to everyone I know and look forward to working with them again!
Service appointment was on time, version of inspection was detailed and clear and service took care of an issue we had been asking the previous service manager at Fird if Katham to have fixed for over a year. Than you
A smooth and friendly transaction from start to finish. The staff was accomodating and communicated very clearly.
I bought a truck here this year, and my salesman, Robert, was very helpful, as was Don from the service team. I had a few minor issues, but both he and the service team resolved them quickly. While I don’t buy new trucks often, I appreciate the great service and will definitely consider coming back when the time comes for my next one.
Great experience. Really nice service staff. My car was in and out as promised and I am happy with all!
Outstanding! I can't say enough about the team at Ford of Latham. They made my buying experience a breeze. I want to give a shoutout to Hunter and Grayson, you guys rock. I also wanted to compliment the entire team, everyone we met along the way was welcoming, helpful and professional. If you are in the market for a new vehicle I encourage you to stop by Ford of Latham.
This dealership was great to work with. They were very thorough and helped with all my questions.
4 appointments and 3 repairs to finally fix my tuck. 3 of the 4 appointments the dealer attempted to charge their $200 diagnostic fee. I had to be a 'Karen' and argue to get the second and third diagnostic fee removed. I'll likely go back, just because I was even less happy with DePaula on a previous repair.
Hunter Talar was incredible today! He listened to everything we needed and asked questions. He was great having my two kids here with me and made sure he found the best suitable option for what I needed. I am so thankful for the help and guidance I received from him and others at Ford of Latham!!
Very friendly, professional and helpful staff made the whole experience exceptional, and a satisfied customer.
So far I love my new Bronco sport. Very professional staff. Will recommend ford of Latham very highly
There is an extensive inventory of vehicles from which to choose. The sales people are knowledgeable and helpful.
Dan your service writer has been great to work with. We at Traditional Landscaping have a fleet of trucks, new and older. I had a handful of trucks to get through the shop and we came up with a plan and started to move them through.
My 2019 Ram 1500 that I bought from Ford of Latham had an ABS issue and needed to be serviced. I was going to make an appointment at a RAM dealer but Ford of Latham staff told me I could have it fixed there. I made the appointment with them and told the service department what exactly was going on with my truck. Service made my appointment knowing it was a RAM, and knowing the problem was with the ABS breaks. I took off a day of work and drove an hour to get to the dealer. Once I checked my truck ...
Very helpful! Would go back again for servicing! Their new building is very nice! Thanks
Very difficult to get a hold of service advisor. Took 13 days to get vehicle back with almost no updates. Not done when promised. Only good thing was gave me a break on price.
The dealer provided at the schedule time, completed in a reasonable time and at a reasonable coast
Great place and great people all the way around, thank you!
There was a problem with a repair that Latham Ford completed (a major problem), and they refused to answer my calls or respond to more than 20 messages over a period of 2 months. I left messages for the service advisor, service manager, and general manager. Whenever I spoke to someone, they apologized and assured me that I would get a call back. That never happened. Literally, never happened over 2 months. When I stopped in, on two occasions, the entire service department was sitting around shooting the breeze. I finally just gave up on them correcting their error and took my car ...
Phenomenal experience with sales and service staff! Down to earth crew
Great communication with my service advisor Richie was polite and helpful. My car was fixed quickly
The mechanic was so excited to see the problem with my bronco window not auto closing . He fixed it quick and the desk employee dude was super cool. I got the fix under warranty . It’s a small dealership but they treat you well.
Was very insulted initially by the “deals”presented. However, after negotiations and discussions with management took place everything worked out well. Just frustrating and insulting that anyone has to go through that process. Nothing is worse than feeling like you are being taken advantage of. And I would have been if I had accepted it. Giving 5 stars for the ultimate outcome but a 0 for the process.
Calls not returned. Had to physically go to the dealership. Dropped car off at 7;45am no update at 3pm had to call for update. Service manager not helpful at all. Stated he was "new". Told me my car had a "catastrophic" issue. Was told to get it in ASAP. Called three times for apt and never received A call back. Was told not to drive the automobile until it was looked at, but I was unable to make an appointment because I did not receive a call back. This is the worst customer service I've ...
Remote car starting and other functions were not working with the Ford Pass App. Messages that car battery was low were showing several times a day as the problem even though vehicle is only 2 years old with very low mileage yet. Previous visit where battery was charged, did not solve the problem. Most recent visit proved successful when mechanic said he “reset a module” related to the battery. Everything is working as it should now.
bought a 2020 f150 raptor gold certified, back in September, from Remeo ford in Kingston NY, i live in Schenectady, so i brought to Latham ford near me they treated me as if I bought the truck from them , took very good care of me, of course I was upset but was reassured it would get fixed, has a Nice brand new rental, good commination at all times. got the truck back after two weeks yesterday, seems good
My service appt was nothing but easy and smooth. Don communicated every step of the way, in detail and was so courteous! He went out to bring my car around from the back lot so I didn't have to go searching in the cold, and he removed the paper mat protectors...just the little things that show exemplary service!
Hunter and the rest of the team was very helpful during the whole process and went above and beyond
This dealership offers a great team that's customer focused and efficient.
Called me to set up service, took car on time, provided shuttle service to /from where we wanted while car being serviced. Perfect experience.
My sales representative was very attentive and helpful throughout the process. I would recommend again.
We had a great purchasing experience at this dealership. Hunter is a top-notch salesman. They’re lucky to have him on their team. He was extremely knowledgeable, personable and honest. I appreciated the follow up the following week.
Excellent service. Very convenient. I love this service of coming to your house to do this work. Technician was very detailed and explained everything.
The technician arrived promptly, was professional and very courteous. He is an excellent representative for your company.
Service dept. Dealing is good. Went there for an oil change and they did it quickly but they should check the fluids and tires pressure too.
Everything was explained very clearly. Staff was very attentive and kind and courteous. Kudos to Katie Breen.
As in the past Dan my service man.was great and went above and beyond for me
My purchase with Latham Ford was pleasant & smooth! Everyone was super friendly and they made the buying process hassle free!
The process from intake, diagnosis through the outcome of a new engine installed was seamless. The favorable results were achieved because of several human beings working together,,truly as a team. Richie Holton, was my service advisor, Jeff was my customer service representative, and Vanessa Andrew was my customer rental car representative. This team was friendly, courteous, professional and significantly knowledgeable which made my experience with Latham Ford a very positive journey. I would highly recommend to family and friends the service department of Latham Ford. I thank the manager for employing such humanistic and competent people. These professionals are ...
Prompt service
Don in the service department delivered what he promised
Bought my new car here about a week ago. Super nice building. Worked with Rob in finance who made the process understandable and quick (we timed it took only about 10 minutes until we were out the door). The superstar was my sales guy Brian. He was very friendly and personable and really took the time to make sure I was totally happy with the car. If I had a question I could text him and he was responsive even when he was off of work. Even now there was one concern I had and he's still working with me ...
Katie Breen -service advisor is amazing. Outstanding customer service. Kept me updated the entire time my car was being serviced.
Bobby, Amanda and Greyson were great. Got the job done for me quick and painless. Would highly recommend the dealership.
Very accommodating when I walked in without an appointment. Katie was very pleasant and took care of me.
Service department was very helpful and helped with a loaner car when they had to order another part to complete the job Dan and Vanessa were both very helpful
Great job. Trevor and staff are great. They do a great job with sales and service. Much appreciated
Hunter our salesman was top notch, very knowledgeable and ready to help with the selection of vehicles
They were friendly and greeted me within minutes of my arrival. The work they did was done within a reasonable time and professional...
No video showing what was done. Issue w moonroof not fixed. Created new issue. Service dept never called back.
made me wait for hour to tell me they couldn’t do anything for me
Called to have a recall fixed and scheduled for Ford mobile Service to come to my home. I would recommend this dealership.
I have no complaints everything went smoothly they were very helpful and communication was great thank you
Richard called me, he was very thorough. Gave me his business card. He said if I need anything to call him
I brought the vehicle in for a recall was told it would take a half hour but could take longer on the phone. When I got there I was then told min hour and I was waiting there I said please don’t do anything other than the recall ok no problem I was told we will get you in and out asap an hour later I get a text with a video all my tires pre off he is trying to sell me breaks on the rear an oil change and filled my washer fluid with xxxx when all ...
Dan mannetti was great to work with got my ford explorer in faster then the actual date
My experience was Great! Their team was able to answer any questions and provide excellent service
Service was great. People are friendly and helpful
Gary: I am sorry I could not find you on Saturday. That said, I want to make sure everyone knows - go to Latham Ford. They stand behind what they do, and if there is an issue, they will make it right. In my case, Gary made sure I was taken care of for my F-150's service. The technician who did it- did a great job, and even took a good video of my vehicle to show. Because of this, I will be not only bringing my truck back when I need service, I will look when purchasing newer, ...
They were friendly and greeted me within minutes of my arrival. The work they did was done within a reasonable time and professionally.
John the salesman was awsome
I paid to have tires rotated,they were not rotated and my tire pressures not checked,they were all different when I came in and the same when I left
Had to return for follow up service after my initial warranty work was faulty. Tech failed to properly reconnect door locks and could not lock front doors. They resolved the problem but it required me to drop off the vehicle for another day of follow-up work.
Longer wait than usual but waiting room very comfortable. That’s all I have to say