Customer Testimonials
Everyone was helpful and knowledgeable. Good experience. I highly recommend going if your in the market for a Ford vehicle
The service was an overall great experience. Excellent communication. I was impressed with the video of the walkthrough showing what had been done.
I recently bought a certified used Ford Explorer from FOL. The salesperson, Bobby was very attentive, kind, and worked hard to find the right car for my family. He also was very good with my 2 kids being with us. It rained when we were there and Bobby pulled all the cars we were interested in into the service bay so we could take a proper look. The only reason I give 4 stars instead of 5 was the pushiness of the mangers who were just interested in making a sale. If it was not for Bobby and his patience we would have ... Read More Google - Jun 14, 2025
We had a great experience. Nat was fantastic with matching up with used car. Actually he went above and beyond along with others that work there. Best experience I’ve had with a dealer. I love my car.
Landed a great deal on the exact car i wanted. Wanted to thank the guys at ford of Latham, Bobby , Trevor and Mike the manage.
Great working with Ryan. Great experience at Latham Ford. Made the process easy and comfortable and will have no problem recommending friends and family to Ryan. Thank you
I just bought a 2021 Buick Envision Essence from Ford of Latham. My sales person. Ryan, "Rush," Rocheleau was fantastic. He took time with me to find the perfect vehicle for me. I looked at several models. Rush was kind and patient, and made sure I found something that met all of my needs. The negotiating process was simple and easy as well. I got a great price, much better than other dealers in my area. They also gave me the most amount of money for my trade-in vehicle. Mike, the business manager, was so helpful as well. He ... Read More Google - Jun 13, 2025
Was in search of a vehicle for my wife. Great experience. Sadik answered all of our questions showed us many options and did not pressure us one bit. Grayson still owes me dinner but I will be down to collect on that. 10/10 easy process no bs straight to the point. Will be back to buy a truck from them!!
I just purchased a Bronco from Ford of Latham, and the experience was outstanding from start to finish. Zoe from the Internet Sales Team responded to my inquiry promptly and helped answer all my early questions. When I arrived at the dealership with my family, Trevor greeted us and connected me with Bobby—who was absolutely fantastic.
From the moment we met, Bobby was friendly, knowledgeable, and incredibly responsive. Even though our purchase was a bit complicated (we were buying from out of state), he made the process smooth and stress-free. The dealership itself is beautiful, and everyone we interacted ... Read More Google - Jun 11, 2025
After going to another dealership, and the dealership acting like we were bothering them, we decided to look at the reviews for Latham Ford. We checked the reviews for Latham Ford and one name of a sales representative kept coming up. His name was Kwame. The reviews said he was easy and great to work with. We went to the dealership and met with Kwame. The reviews we read were not wrong. We were dreading the process of purchasing a new car because we did not want to deal with an overbearing sales representative . Kwame was wonderful! He did not ... Read More Google - Jun 11, 2025
I enjoyed buying my Kia Soul there. They are very nice. I am happy with the service.
So I walked in totally set to hear NO!!! But Bobby was determined to get me approved and yes he did! I had a amazing experience with Bobby.
Bobby is the man I walked in knowing I had no hope of a better car .Bobby worked hard and im leaving safe in a newer van . Ty so much Bobby and latham ford
My girlfriend and I walked in and we were immediately greeted. The atmosphere was bright, calming and happy. The people working were confident in what they had to offer. Everyone there works hard together and as one strong team to get the job done. If you’re looking to laugh and get exactly what you want, ask for Sadik and Mike. You won’t be disappointed!
I had a great experience with ford of Latham, everyone was very friendly and helpful and professional. Trevor, Nathaniel, Michael great to work with!!
Nathaniel Auriemma was great to work with.
What a wonderful environment to purchase a car. This was my first time buying a car at Ford of Latham and it was hand-down my easiest and most pleasant experience. Their customer service and care is what sets them apart for me. My salesperson Nate was such a pleasure to work with. He was professional and knowledgeable, graciously answering all of my many questions. I never felt rushed or pressured, just very comfortable and valued throughout the whole process. And I love my car!
What a wonderful environment to purchase a car. This was my first time buying a car at Ford of Latham and it was hands-down my easiest and most pleasant experience. Their customer service and care is what sets them apart for me. My salesperson Nate was professional and knowledgeable, answering all of my many questions with kind graciousness. I never felt rushed or pressured, just comfortable and valued throughout the process. I got a very fair price and I love my car! I highly recommend this dealership. You will leave feeling like you found a hidden gem.
Staff is friendly service department is better than the last time is was there.
Recently got my Mach-E from them and Sadik had my back from the very beginning til the end!! He was very professional and easy to get hold of if I had any questions. I only took a star off because I wish the finance manager took some time to explain some things, as he was speeding through everything like we were in a rush. I do appreciate that he doesn't want to waste our time and make everything easy, but in the end I had to look through everything myself and figure it out, so I feel that was ... Read More Google - Jun 7, 2025
Such a nice experience with Sadik and Mike and the whole crew at Latham Ford. Thank you again for helping me find the perfect car
I had the pleasure of working with Sadik and Trevor. They were both knowledgeable and patient with answering all of my questions. The facility was gorgeous with a lot of inventory available. Unfortunately with my timing I did not purchase my vehicle here, but I look forward to working with this dealership in the future and will be referring my family and friends because it was a very positive experience.
No hassle professional maintenance. Came in with a tire rubbing sound. Truck was full checked out and a minor backing plate adjustment. No upcharge trying to gouge the customer.
Salik was amazing!
Recently had my ford bronco sport serviced for a recall, oil change, wheel rotation and inspection. Upon calling for an appointment I was offered valet service from my house. This was an amazing offer! From start to finish everything about my service with Latham Ford was perfect. Everyone involved was knowledgeable, helpful and kept me informed.
Wry helpful friendly staff! I would highly recommend them to anyone for service on any car.
They were quick and professional. Knowledgeable and fair. Kwame helped get me a great deal
Kwame Jarvis sold me my 2025 explorer.He helped me make a great deal and I was in and out of the dealership fast definitely recommend
Great customer service! I was offered valet service which was extremely helpful. I was constantly kept up to date with the services performed and notified upfront of an incurred charges. Overall extremely satisfied.
Everyone was and is always very pleasant and helpful. Don always explains what is about to happen to my car when I bring it in for repair. Don also brakes down the payments I really appreciate him being so honest thank you Ford
After shopping around, I found a truck here priced at a very reasonable price. I went in and met with a nice salesman named Kwame. He was very eager to sell me the truck. He addressed any concerns I had and made sure the buying process went smoothly.
Very fast, prompt and thorough.
Kwame made one pitches of my new truck so quick and easy. Gave a wonderful and knowledgeable breakdown of the features and controls.
Great customer service! Very friendly and thorough. Our car was inspected in the time they quoted.
Don and Dan and entire staff were very helpful with all my issues. PM
Don was so helpful during my appointment! He was very clear about what services he thought were necessary vs. optional, and clearly explained each service so I could decide what was best. He kept in contact with me the whole time. The service was much faster than expected as well!
Great communication about the process. Love the valet service. It makes car repairs so much easier.
The vehicle repair work was very good. Just poor communications to the customer on the status of the vehicle and updates on how much longer it would take, It eventually took a month to complete
Greyson and Sadik was awesome to deal with . I would do more business with them
Sadik was extremely friendly and helpful. He made my experience very positive!
Everyone was so nice. They made it super easy for me to be in and out which is great because who has time to sit at a dealership all day!
Don McLennan from service department is wonderful, very helpful and very efficient. He’s The best
Don McLennan customer service is awesome. Very helpful and efficient. He is a treasure to your business. Unfortunately the cashier lady who if I am not mistaken her name is Sally was not too customer service oriented, she needs to smile and more cheerful to the paying customer.
Very good.
Ron was my service advisor and was excellent in understanding the history of my service for my truck since this was my first time at Latham Ford. I needed some recall work in addition to an oil change and tire rotation and he got it all completed in less time than expected. Latham Ford will be my new service provider even though I have a Ford dealership in my neighborhood.
My husband and I were looking for a new car and came to ford. Nat and Trevor were so helpful they showed us a Ford Escape. When I looked inside there was a Huge stain all over the passenger side I wasn’t happy about it. They told me they could get it out I told them I would take it if they could get it out. They promised me they could so when we came to look at it again I was amazed it was gone. Nat and Trevor went above and be on for us. Ask for Nat ... Read More Google - May 23, 2025
Couldn't have asked for a better experience. Service advisor was extremely professional and explained everything that would be done. The technician actually completed the repair even faster than the time frame that was originally quoted. Great customer service all around.
great experience, all of the staff was very helpful, much appreciated and easy process , thanks!
Took it to be serviced 3 times without luck. Promised a rental but didn’t have one.
Great service.
Awesome folks to deal with
Really phenomenal experience. Kwame helped me out and it couldn't have gone easier.
Marc Rivera provided excellent customer service and displayed outstanding professionalism during my new vehicle purchase. I whole heartily recommend him as a trustworthy salesman at Ford of Latham.
Pleasure working with kwame Jarvis in purchasing a new Bronco
Ford of Latham is without a doubt the best place to purchase a vehicle in the capital region. The entire process was quick and easy. Kwame and Grayson were great to deal with. I told them what I was looking for on a Monday and they found the right truck at another dealership in a different state and had it on the lot by Thursday. Could not ask for better customer service!
I recently purchased a Kia from Ford of Latham and had an amazing experience from start to finish. Wondy was my salesperson, and he was fantastic—professional, knowledgeable, and genuinely helpful throughout the entire process. He took the time to answer all my questions, made sure I was comfortable with my options, and never made me feel pressured. Even though I was buying a Kia at a Ford dealership, Wondy made the experience seamless and enjoyable. Highly recommend working with him if you’re in the market for a vehicle!
Always professional and quick! Great service dept and folks to help you out. Sent a video of service and explained everything. Ty
I want to share my experience with Ford of Latham. From the moment I walked in to my delivery, it was excellent! My salesman Kwame, sales manager Trevor, F&I Grayson… were great to work with and exceeded my expectations. Thank You!!!!
Service was great, took me in quickly and performed all warm as indicated. They followed up with a video and detailed info on every aspect of the service.
Great all around service They keep you well informed as to what is being done to your car I could not be happier
Great experience buying my truck thanks to Kwame and Grayson! Everything was up front and honest, always knew where I stood throughout the whole process!
I just had the best customer service experience with Kwame and Grayson at Latham Ford. I stopped in on a Monday evening and had my new car ready to go Wednesday morning. It was the smoothest transaction I have ever experienced and I don’t think I will ever buy a car anywhere else.
They nailed it. Raided most of the dealerships looking for a Maverick 2025 that met my needs at a reasonable price. Spent what seemed liked an eternity (3 weeks) searching. I had previous visited this dealership but didn’t come away with what I wanted because there simply wasn’t anything that fit the search.
Fast forward, I’m exhausted from all the dealership back and forth, let me ask the manager, above MSRP prices, expensive dealership add ons, etc. I decided to swing back into Ford of Latham because I had such an enjoyable experience. Wanted to see if anything had ... Read More Google - May 14, 2025
It would've been a 5 but The lobby I did not have any television.
Clean working space, friendly, professional staff, quick in and out. So far, impressed with quality.
Timely and effective
Sadik and Grayson were professional, kind, and honest. We didn't end up finding a truck that would work but the offer presented was a win-win. Thank you both.
Great fast, friendly experience!
Great Experience, Grayson & Wondy helped me get my new vehicle immediately with no headaches. Highly recommended dealer.
Wondy was excellent to deal with. Sales process was quick and easy.
great service, very attentive. great people to deal with. ALways a pleasure to bring in my vehicle.
Terrific service provided at the front desk by Donnie. Inspection was completed in a timely manner.
Not bad. Did what they said they would and in a reasonably timely manner. Clean service center and decent staff. Truck appears to be in good condition.
Just bought a ford escape. Everything was awesome. Thank you Kwame.
I was expecting (and dreading) going to a dealer to get a truck that had the options I was looking for and to my surprise, I had an excellent experience with Kwame and his business manager Grayson.
It was a three hour trip one way but I will do it again in the future because I was that impressed with the time Kwame spent with us.
At no time did I feel rushed or pressured to hurry up and make the deal and I was extremely happy with the price they sold me the truck for.
I had been looking ... Read More Google - May 8, 2025
Bought my truck from ford of Latham. I had a great experience working with Kwame and Grayson. I highly recommend you ask for them when you shop at ford of Latham!!
Quick,easy process to obtain new lease. The staff are pleasant and accommodating. Love the website to complete before visit.
Thank you Kwame for such great service! I recommend you go see Kwame Jarvis at Ford of Latham for your new vehicle.
Bought a 2022 ford escape from Kwame Jarvis at Ford of Latham and could not be more happy with the experience. From the start I knew they were different all staff was friendly and knowledgeable. Sales Manager Trevor Schmetterer and Business Manager Grayson Broswell were very accommodating and easily answered all of my questions. So if your looking for a new car make sure you visit Kwame at Ford of Latham and you won’t be disappointed.
Always a good experience!
Excellent service Dept. Highly recommend them fall all service needs!
Treated very well, helpful, help was very knowledgeable. Overall a great experience to get vehicle serviced
Service center staff is great. Work done on the car was fast and the video updates are a cool touch to the customer experience. Thanks!
I lowered my cars window and it would not go back up. Concerned about rain the next day I called Latham Ford they were able to fit me in the next morning. They were able to locate the issue and replace the parts that broke. Very happy with the service.
Picked up my new escape from sadik ! Wonderful service
Great place to get your vehical services
I bought my Honda Civic from Ford of Latham and worked with Kwame. It was a great experience! I recommend you ask for Kwame when you shop at ford of Latham!!
